Charlotte Glass
- Total activity 16
- Last activity
- Member since
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Activity overview
Latest activity by Charlotte Glass-
Charlotte Glass created an article,
How to Update the Delivery Address for Your Order
Changed Your Mind or Spotted a Mistake?We know things happen—maybe you moved, maybe you mistyped. If you've placed an order with the wrong delivery address, here's what to do:🕒 Act FastIf your orde...
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Charlotte Glass created an article,
How to Return an Online Order
Overview:You can return most online orders within 30 days of delivery. Here’s how. Steps to return an item:Visit our Returns Portal Enter your order number and email address Select the item(s) you’...
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Charlotte Glass created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Charlotte Glass created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Charlotte Glass created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Charlotte Glass created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Charlotte Glass created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Charlotte Glass created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Charlotte Glass created an article,
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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Charlotte Glass created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...